We do not accept exchanges at this time.
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
IPlease follow the instructions on your packing slip, fill out the applicable sections and include it in your return package. If returning items from separate orders, combine them into one package and include packing slips for each item.
You must print and send your return within 30 days of the original shipment date in order to be eligible.
2. Select the order or item(s) you would like to return
3. Print out the return authorization form and include it in your package
4. Poetic Pink is not responsible for return shipping charges
5. Print out the return label, mark the order number on it and place outside of the package
PoeticPink is not responsible for any return packages that are lost or damaged.
Once we receive your return package, please allow 14 business days for your return to be processed. You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card account. Original shipping charges are non-refundable.